Creating happiness
The Big Picture is a service design consultancy. We create end-to-end services that will make both your customers and employees happy. Because we all wanna have a premium experience, whether we deliver or receive a service!
What exactly do we do?
The Big Picture is a service design consultancy that helps organisations understand the end-customers’ real needs and motivations, in order to create more complete services, brands and experiences.
What does it mean in practice?
We study the end-user, visualize the entire experience flow and co-create a concept to solve clear problems and fullfil underlying end-user needs.
Choreographing experiences through behavioural research, workshops and iterative rapid prototyping.
How do we do it?
We use a whole variety of service design tools, of which the main ones are workshops, observation, iterative rapid prototyping and a ‘magic wand’. End-customers and key stakeholders are always involved in the process, because they are the real experts. We just help them extract, analyse and visualise the big picture.
Clients?
Our clients are from all types of industries, e.g. architecture, clothing company, restaurant, education, software company and online service. Their sizes vary from multinationals to smaller start-ups.
What we offer?
Our services are all about the big picture and are focused the following.
- Service Design
- Experience Strategy
- Design Research
- Concept Design
- User Experience Design
When do you need the big picture?
Applications of our services are service & product design, strategic management, social design, graphic design, interaction design, operations management and design ethnography. To see more detailed applications, check out our portfolio.
The Big Picture is a service design consultancy that helps organisations understand the end-customers’ real needs and motivations, in order to create more complete services, brands and experiences.
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What does it mean in practice?
We study the end-user, visualize the entire experience flow and co-create a concept to solve clear problems and fullfil underlying end-user needs.
Portfolio
We work on a lot of different projects ranging from digital experience, event & exhibition design, experience strategy, branding, social innovation, all the way to education. Here are 4 cases to give you a glimpse of what we do. You can also catch glimpses of our recent projects in our project news.
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Brand experience of an architect office
- Problem:
- Strengthening and streamlining brand communication
- Solution:
- Highly-visual website, Plain and solid brand identity, Project blog concept.Read More...
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Brand experience of a business intelligence company
- Problem:
- Creating low cost stands for new market entry at exhibition events
- Solution:
- Eye-stopper stands, educational and engaging gamesRead More...
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Interaction design of a sales tool
- Problem:
- Designing a holistic concept of a new sales tool
- Solution:
- Show-stopping, intuitive and easy-to-use predictive toolRead More...
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Service design for online crowdfunding
- Problem:
- Bringing the service idea to reality
- Solution:
- Useful and holistic online service, solid and credible brand.Read More...
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upcoming project
News overview
Service Design in 5 words
Service design can be a bit tricky to understand. Those familiar with service design literature must know Marc Stickdorn’s This is service design thinking. I like how Stickdorn sums it up in 5 principles, especially the last one. Read More…
Helsinki Service Jam – 48 hours to change the world
A week ago I participated in the Helsinki Service Jam, the local edition of the Global Service Jam.
What is a service jam?
In a service jam, people come together to develop and prototype new services around a common theme in 48 hours. This year’s theme was “grow^”. Read More…
Dockify: a new way to organize your iPhone apps
After the iPhone entered my life, I’ve had a new closet to keep tidy. My phone. To give you an idea of how many pairs of apps I have in my iPhone, I’ll share some stats. Read More…
About
The Big Picture is Chris (a.k.a. Christoffer Langenskiöld) and a collaborative network of exceptional experts. Collaboration is our DNA, so if you believe in that being customer conscious will bring the world forward and are interested to collaborate, get in touch.
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Chris Service Designer,
CEOChris Service Designer,
CEO“You gotta see the user!”
Chris focuses on bringing real insight, so that companies, designers and politicians can base their decisions on real knowledge. Read more on Linkedin. -
Stefanie Service Designer
Stefanie Service Designer“Everything is a service!”
Stefanie focuses on understanding users’ and other stakeholders’ needs and motivation to design better services, whether it’s traditional or digital services or rethinking traditional product business as service. -
Johannes Collaborating
CreativeJohannes Collaborating
Creative“Right now it’s only a notion, but I think I can get the money to make it into a concept, and later turn it into an idea.” -Woody Allen
Johannes is one of the co-founders of the multi award-winning creative agency TSTO. -
Mika Collaborating
ArchitectMika Collaborating
ArchitectMika coordinated the modeling of the entire Swedish theater in Helsinki. From inside out.
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Jonathan Collaborating
Director / CinematographerJonathan Collaborating
Director / CinematographerI capture real stories and edit them to create compelling emotional arguments…. amongst other things.
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You?
You?Collaborations are like relationships, some work, some don’t. Get it touch and let’s give a shot!
contact
The Big Picture
Christoffer Langenskiöld
chris@thebigpicture.fi
+358 40 730 7558
Telakkakatu 8, Building 11 (3rd floor)
00150 Helsinki, Finland
